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How Do I Make an Exchange or Return?
Make an Exchange
Exchanges are managed as a return, followed by a purchase.
Return Policy
The return period begins on the date your order is placed, and this period includes shipping time. For example, if you placed your order on October 1st, and your return window is 30 days, it will close on October 31st.
| Product | Return Policy | Restocking Fee | No Returns After |
|---|---|---|---|
| In-Drawer Outlets (Blade Series, Trio Series) | 60 Days | 25% after 60 days | 90 Days |
| Safety Outlets (Safety Interlock, Safety Disconnect, Fire Guard Series) | 60 Days | 25% after 60 days | 90 Days |
| Discreet Outlets (Prado, Sillites) | 30 Days | N/A | 30 Days |
| Custom Outlets | 0 Days | N/A | 0 Days |
| Pop-Up Outlet Series (Docking Drawer, Hubbell, Point Pod) | 30 Days | N/A | 30 Days |
| Canisters | 60 Days | 25% after 60 days | 90 Days |
| Pre-Configured Drawers | 30 Days | 30% | 30 Days |
| Accessories (Cover Plates, Replacement Switch, Installation Tool, Spacer) | 60 Days | 25% after 60 days | 90 Days |
| Everything else | 30 days | N/A | 30 Days |
Start a Return
Returns must be in a re-saleable condition and align with the return policy for that particular product (see chart above). The customer is responsible for return shipping costs. If you purchased from Amazon, Lowes, or Build.com, please initiate your return with them under their return policy. Start your return by clicking on one of the buttons below:
At Docking Drawer, customer satisfaction is our top priority. Please don't hesitate to call or email with any other questions.