Exchanges & Returns
Docking Drawer wants you to be happy with your order. If for some reason an outlet you purchased from Docking Drawer needs to be exchanged to another outlet series or size, Docking Drawer will happily accept exchanges.
An exchange is basically a return without a restocking fee followed by a new purchase. Once your exchanged is returned, a refund will be issued to the original form of payment within 7 days.
To start the exchange process, click on the Make a Return button on the contact page. Please enter the order number, email address, etc to receive shipping instructions to return your order. Sorry, shipping costs are non-refundable and we do not cover return shipping costs.
Next, purchase the outlets that you are seeking from our website to complete the exchange process.
Docking Drawer Return Policy:
A 0% restocking fee applies to exchanges.
A 15% restocking fee applies to returns within 30 days.
A 25% restocking fee applies to returns within 30-60 days.
No returns will be accepted after 60 days.
Defective products will be replaced at no cost to the customer.
Sorry, Shipping costs are non-refundable and we do not cover return shipping costs.